Parent Payments
Moving from ParentMail to ParentPay
Introducing ParentPay as our new online payment service (from 15th April 2024)
We are pleased to announce that we will shortly be changing our cashless payment provider for items such as dinner money, school trips and uniform. Using a secure website called ParentPay you will be able to pay online using your credit / debit card or to make cash payments at a PayPoint in stores.
What are the benefits to parents & pupils?
- ParentPay is a user-friendly online platform and will offer you the freedom to make online payments whenever and wherever you like, 24/7. Watch a product demo here - ParentPay - Parents Overview on Vimeo
- The technology used is of the highest internet security available ensuring that your money will reach school safely – offering you peace of mind
- Payments can be made by credit/debit card and also through PayPoint – please contact us if you require details about PayPoint
- Full payment histories, balance alerts and statements are available to you securely online at anytime
Our “Go Live” day will be the first day back after the Easter break 15th April 2024 so students won’t be able to spend from their new ParentPay account until that date and should continue to use ParentMail until the end of term.
However, once you have activated your account with ParentPay (see how below) you will be able to start to add funds for meals, purchase replacement cards, ties or resources in preparation for our students return after Easter.
During the school Easter holiday period all balances currently on ParentMail will be transferred by the school to ParentPay, with the exception of any open trip balances, any changes in regards to trips will be communicated by letter at a later date.
How to get started with ParentPay?
We will start to send out your unique account activation details the week commencing 11th March 2024. Once you receive these:
- Visit www.parentpay.com
- Enter your Activation username and password in the Account Login section of the homepage.
NB. These are for one-time use only, please choose your own username and password for future access during the activation process
- Provide all the necessary information and choose your new username
and password for your account - registering your email address will enable us to send you receipts and reminders
Once activation is complete you will be able to see items available for payment, select which item(s) if any and add to your basket and proceed to complete your payment.
If you have any questions, please contact the school on parentpay@minsterschool.org.uk
ParentPay Support Links
How to add a ParentPay tile to a mobile device – Parent Support (parentpaygroup.com)
How to add a child or adult to an existing Parent Account – Parent Support (parentpaygroup.com)
[VIDEO] How to set up One-click payments – Parent Support (parentpaygroup.com)
How to enable Auto top-up (ATU) – Parent Support (parentpaygroup.com)
How to add and use Parent Account credit – Parent Support (parentpaygroup.com)
ParentMail (until Easter 2024 - 15th April)
Please use this page to access direct links to ParentMail or to submit a query to our finance team relating to ParentMail.
Refunds for trips and school meals will take several weeks to complete as we work though the enquiries and credit balances – please check your bank account periodically if you are anticipating a refund.
